Hotel Serantes

Privacy and data protection policy

We give great importance to the confidentiality of users' personal data. This booking system is managed by Bookerclub S.L. which guarantees the protection and confidentiality of personal data of any kind provided by users in accordance with the provisions of the General Regulations on the Protection of Personal Data.

All data provided by users to Bookerclub S.L. or its staff will be included in an automated file of personal data / files created and maintained under the responsibility of Bookerclub S.L. and equipped with the appropriate security measures for its processing, depending on the data processed in each case, essential to provide the services requested by users.

The data provided will be treated in the terms established in the General Regulations on the Protection of Personal Data. In this sense, Bookerclub S.L. has adopted the legally required levels of protection, and has installed all the technical measures to prevent the loss, misuse, alteration, unauthorized access by third parties.

In compliance with the provisions of the GDPR, the user may exercise their rights of access, rectification, cancellation / deletion, opposition, limitation or portability. To do so, you must contact Bookerclub S.L. at 54 Herreros Street, Pol. Industrial Los Angeles, 28906 Getafe, Madrid or customer.service@bookerclub.com

In order to ensure compliance with the regulations on the protection of personal data, Bookerclub S.L. has received consulting and advisory services.

Use of Information Collected

Bookerclub processes your personal data for the following purposes or purposes:

· Book your stay on the website.

· Keep you informed of promotions or offers, always with your consent.

Information to Third Parties

Any transfer of information to third parties must be expressly approved by the interested party, otherwise your information will not be provided or used.

Cookies

When the user surfs the web we may generate information (cookie) on their computer for the purpose of collecting and tracking data about the user.

Cookies cannot be read by other providers.

Your credit card details are not collected via cookies.

Cookies allow us to offer a more personalized service.

Bookerclub will use cookies to:

· Avoid having to re-register.

· Know how to use our website to improve and update our content.

· The user has the possibility to prevent the generation of cookies.

Personal Information

At any time the user may exercise his or her rights of access, rectification, cancellation and opposition of his or her personal data in accordance with current legislation.

If you have any questions or concerns regarding this policy, please do not hesitate to contact us.

The user has the possibility to review his/her personal data at any time. You can request your personal data by writing to customer.service@bookerclub.com

Contact

If you wish to contact us for possible suggestions and comments, please send an e-mail to the following address: customer.service@bookerclub.com

Cookies Policy

This booking system uses cookies to facilitate the relationship of visitors to its content and to enable statistics to be compiled on the visits it receives. 

In compliance with Directive 2009/136/EC, implemented in our legislation by the second section of Article 22 of the Information Society Services Act, following the guidelines of the Spanish Data Protection Agency, we hereby inform you in detail of the use made of our website.

Cookies are small files that are recorded in the browser used by each visitor to our website so that the server can remember the visit of that user later when they return to access our content. This information does not reveal your identity, or any personal data, or access the content stored on your computer, but it does allow our system to identify you as a specific user who has visited the website previously, viewed certain pages, etc. and also allows you to save your personal preferences and technical information such as visits made or specific pages you visit.

The purpose of cookies is to provide the user with faster access to the selected services.cIf you do not want cookies to be stored in your browser or if you prefer to receive information each time a cookie is installed, you can configure your browsing options so that it is done in this way. Most browsers allow the management of cookies in 3 different ways:

· Cookies are always rejected.

· The browser asks if the user wants to install each cookie.

· Cookies are always accepted.

Your browser may also include the ability to select in detail the cookies you wish to be installed on your computer. In particular, the user can normally accept one of the following options:

· Refuse cookies from certain domains.

· Refuse third-party cookies.

· Accept cookies as non-persistent (deleted when the browser is closed).

· Allow the server to create cookies for a different domain.

To allow, know, block or delete the cookies installed on your computer you can do so by configuring the options of the browser installed on your computer.

You can find information on how to configure the most commonly used browsers in the following locations:

· Internet Explorer: Tools > Internet Options > Privacy > Settings. For more information, you can consult Microsoft support or browser Help.

· Firefox: Tools > Options > Privacy > History > Custom Settings. For more information, you can consult Mozilla support or browser Help.

· Chrome: Settings > Show advanced options > Privacy > Content settings. For more information, you can consult Google Support or Browser Help.

· Safari: Preferences > Security. For more information, see Apple Support or Browser Help.

With respect to third party cookies, that is, those that are not part of our website, we cannot be held responsible for the content and accuracy of the privacy policies that they include, and the information we offer is always with reference to the source.

Below we inform you in detail about the cookies and pixels that can be installed from our website. Depending on your navigation, all or only some of them can be installed.

Own Cookies

Third Party Cookies

Píxels

This Cookies Policy may be modified in accordance with legislative and regulatory requirements, or with the purpose of adapting this policy to the instructions issued by the RGPD, therefore, users are advised to visit it periodically.